MOVING STORIES Navigating a New Start: Supporting a Family Through Divorce

Navigating a New Start: Supporting a Family Through Divorce

For Emma and James, deciding to separate was one of the hardest choices they’d ever made. With two young children, they wanted to handle their divorce as amicably as possible, prioritising their family’s wellbeing throughout the process. A significant part of that journey involved selling their shared home—a place filled with memories but no longer practical for their new circumstances.

Emma and James turned to Wishart Estate Agents for help, hoping for a smooth, professional process that would ease the strain during an emotional time. What they didn’t expect was the level of care, attention, and innovation that would make a challenging situation feel manageable.

The family home was already a sensitive subject. Emma remained in the property with the children, while James had moved out. Both had different concerns about the sale, and communication between them was strained. We immediately recognised that our role wasn’t just about selling a house—it was about being a trusted partner to both parties, ensuring fairness, transparency, and clear communication at every step.

Thanks to our award-winning customer service and cutting-edge CRM system, we kept both Emma and James fully informed throughout the process. From initial valuations to marketing updates, viewing feedback, and offers, they received timely updates tailored to their preferred communication styles.  Whether it was a quick phone call to Emma during the school run or a detailed email summary for James after work, we ensured both felt equally involved and in control and they always had their app to look back on in quieter times if they needed to refresh their minds.

We understood the importance of empathy and professionalism, always picking up the phone to address concerns and being a calm presence amidst the turbulence. We handled viewings sensitively, accommodating Emma’s schedule and ensuring the children’s routines weren’t disrupted.

When offers started coming in, we carefully guided both Emma and James through their options, balancing their individual needs while prioritising a quick and fair sale.

On completion day, both Emma and James expressed their gratitude for the way we had handled the entire process.

At Wishart Estate Agents, we understand that selling a home isn’t always just a transaction. For families facing divorce, it’s often a significant step in building a new chapter. Our personalised service ensures that every client feels supported, informed, and respected throughout the journey.

If you’re facing a similar situation, let us help you navigate the complexities with care, professionalism, and a commitment to making life a little easier for you and your family.